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Pocket Tripod® PROv2 — Support and FAQ
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Basics
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Basics || What is the Pocket Tripod® PROv2? || <p>A credit-card-size tripod that unfolds to hold your phone at precise angles for photos, video, time-lapse, calls, and more. A metal <strong>1/4‑20</strong> insert on the base lets you mount it to photo gear.</p> || pocket tripod, overview Basics || What is the GEOMETRICAL Bluetooth Shutter Remote? || <p>A pocket Bluetooth button that fires your phone’s camera like pressing <strong>Volume Up</strong>. Pair once in <em>Settings › Bluetooth</em>—no app needed.</p> || remote, overview Basics || Who is the Pocket Tripod® PROv2 for? || <p>Travelers, creators, students, and remote workers who want steady shots from a tiny stand that lives in a wallet.</p> || audience Basics || How small and light is the Pocket Tripod® PROv2? || <p>About <strong>85.6 × 54.0 mm</strong>, <strong>~2.3 mm</strong> thick, <strong>~11 g</strong>.</p> || size, weight Basics || What comes in the Pocket Tripod® PROv2 Universal Kit? || <p>Pocket Tripod PROv2, a <strong>Fit Card</strong>, and multiple <strong>Adapter sizes</strong> to match phone-plus-case thickness.</p> || kit, adapters Basics || What materials are used in the Pocket Tripod® PROv2? || <p>PC‑ABS and POM for structure and smooth motion, soft <strong>TPU</strong> contact zones, <strong>3K carbon fiber</strong> plates, and metal <strong>1/4‑20</strong> inserts.</p> || materials Basics || Will the Pocket Tripod® PROv2 scratch my phone? || <p>No. The contact zones are soft <strong>TPU</strong>; wipe dust or sand off before inserting.</p> || tpu, safe Basics || What comes with the GEOMETRICAL Bluetooth Shutter Remote? || <p>Remote (Eclipse White) plus <strong>two CR2016</strong> coin cells (one installed, one spare).</p> || remote, battery Basics || How big and light is the GEOMETRICAL Bluetooth Shutter Remote? || <p>About <strong>5.2 × 2.7 × 0.9 cm</strong>, around <strong>8 g</strong>, with a keychain loop.</p> || size, weight Basics || Why use the GEOMETRICAL Remote with the Pocket Tripod® PROv2? || <p>It prevents shake when you tap the screen—great for time-lapse, night shots, and group photos.</p> || remote, benefits Fit & Compatibility || Will the Pocket Tripod® PROv2 work with my phone and case? || <p>Yes. Compatibility is about <strong>thickness</strong> (phone + case), not brand. Pick the Adapter size that matches your thickness.</p> || compatibility, thickness Fit & Compatibility || What thickness range does the Pocket Tripod® PROv2 support? || <p>About <strong>6.0–12.5 mm</strong> total (phone + case).</p> || thickness, range Fit & Compatibility || How do I choose the right Adapter size for the Pocket Tripod® PROv2? || <p>Use the <strong>Fit Card</strong>. If it’s loose, go <strong>−0.5 mm</strong>. If too tight, go <strong>+0.5 mm</strong>. Openings are ~<strong>0.25 mm</strong> smaller by design for a firm hold.</p> || adapter, sizing Fit & Compatibility || What if I don’t have the Fit Card for the Pocket Tripod® PROv2? || <p>Measure with calipers (front glass to back of case) and choose the closest size.</p> || fit card, calipers Fit & Compatibility || What if none of the included Adapters fits for the Pocket Tripod® PROv2? || <p>Use our <a href="https://geometrical-inc.com/pages/right-size-guarantee" target="_blank" rel="noopener">Right‑Size Guarantee</a> to get the size you need.</p> || right-size, adapters Fit & Compatibility || Does the Pocket Tripod® PROv2 work with iPhone 16 series and newer? || <p>Yes—if your thickness matches an Adapter size.</p> || iphone Fit & Compatibility || Does the Pocket Tripod® PROv2 work with Android phones? || <p>Yes—thickness-based, not brand-based.</p> || android Fit & Compatibility || Do foldable phones work with the Pocket Tripod® PROv2? || <p>Yes. Best fit when the <strong>folded thickness ≤ 12.5 mm</strong>.</p> || foldable Fit & Compatibility || Do screen protectors or raised-lip cases affect the Pocket Tripod® PROv2? || <p>Usually fine. If a thick lip catches, size <strong>+0.5 mm</strong>.</p> || cases, protector Fit & Compatibility || Do PopSocket® or ring grips block the Pocket Tripod® PROv2? || <p>No. It grips the <strong>edges</strong>, not the center.</p> || grip, popsocket Setup & Pairing || How do I set up the Pocket Tripod® PROv2 the first time? || <p>1) Measure with the Fit Card, 2) install the Adapters, 3) unfold to tripod, 4) insert phone and use the <strong>5° marks</strong> to set your angle. <a href="https://youtu.be/7bs8hlz5p1I" target="_blank" rel="noopener">Quick video</a></p> || setup, quick start Setup & Pairing || What is PRO Adapter orientation on the Pocket Tripod® PROv2? || <p>Install so outer edges sit flush near a ~45° phone angle; higher friction and up to ~105° tilt. Size engraving faces the side near the <strong>1/4‑20</strong> inserts.</p> || pro, tilt Setup & Pairing || What is Legacy orientation on the Pocket Tripod® PROv2? || <p>Reversed orientation that mirrors older designs; ~90° tilt.</p> || legacy Setup & Pairing || How do I use independent-legs mode on the Pocket Tripod® PROv2? || <p>Separate the halves and place them farther apart along one phone edge for a wider stance.</p> || stance, legs Setup & Pairing || How do I repeat my favorite angle on the Pocket Tripod® PROv2? || <p>Note the <strong>5° mark</strong> you like and set it there next time.</p> || marks Setup & Pairing || How do I pair the GEOMETRICAL Bluetooth Shutter Remote with iPhone? || <p>Remote <strong>ON</strong> → <strong>Settings › Bluetooth</strong> → tap <strong>GEOMETRICAL</strong> → open Camera and click to shoot. <small><a href="https://support.apple.com/guide/iphone/connect-bluetooth-accessories-iph3c50f191/ios" target="_blank" rel="noopener">Apple guide</a></small></p> || pairing, iphone Setup & Pairing || How do I pair the GEOMETRICAL Bluetooth Shutter Remote with Android? || <p>Remote <strong>ON</strong> → <strong>Settings › Bluetooth</strong> → <em>Pair new device</em> → <strong>GEOMETRICAL</strong> → open Camera and click. <small><a href="https://support.google.com/android/answer/9417604" target="_blank" rel="noopener">Android guide</a></small></p> || pairing, android Setup & Pairing || Can the GEOMETRICAL Remote remember more than one phone? || <p>It reconnects to the <em>last paired</em> phone. To switch, put the first out of range or Forget it, then pair the new one.</p> || multi-device Setup & Pairing || Can the GEOMETRICAL Remote start/stop video or trigger burst? || <p>It mirrors what <strong>Volume Up</strong> does in your camera app. On iPhone, long‑press Volume Up can trigger <strong>Burst</strong>.</p> || video, burst Setup & Pairing || Does the GEOMETRICAL Remote work from the lock screen? || <p>Open the Camera first (lock-screen shortcut is fine). Some phones ignore volume-up if the camera isn’t active.</p> || lock screen Stability & Safety || What controls stability with the Pocket Tripod® PROv2? || <p>Keep the phone’s <strong>center of mass</strong> inside the base footprint.</p> || stability Stability & Safety || Are steep angles less safe on the Pocket Tripod® PROv2? || <p>No. They’re stable if the mass stays inside the footprint.</p> || angles Stability & Safety || What are the mass limits for the Pocket Tripod® PROv2? || <p>Up to <strong>280 g</strong> (portrait) and <strong>330 g</strong> (landscape).</p> || mass, limits Stability & Safety || What are the base footprint limits for the Pocket Tripod® PROv2? || <p>About <strong>61 mm</strong> longitudinal and <strong>20 mm</strong> lateral; widen stance with independent-legs if needed.</p> || footprint Stability & Safety || Tips for soft or slick surfaces with the Pocket Tripod® PROv2 || <p>Place something firm under it (wallet, book) or mount via <strong>1/4‑20</strong>.</p> || surface Stability & Safety || How do I keep shots stable in wind with the Pocket Tripod® PROv2? || <p>Center the mass, widen stance, block wind, or mount via <strong>1/4‑20</strong>.</p> || wind Stability & Safety || Can I use the Pocket Tripod® PROv2 on a moving rig or vehicle? || <p>No—it’s for <strong>static</strong> setups and gentle moves only.</p> || moving Stability & Safety || Can the Pocket Tripod® PROv2 hold the phone upside‑down? || <p>Not recommended; keep weight within the base footprint.</p> || upside-down Stability & Safety || What screw depth and torque are safe on the Pocket Tripod® PROv2? || <p>Use screws with <strong>≤ 6 mm</strong> penetration and torque <strong>≤ 1 N·m (~9 lbf‑in)</strong>.</p> || screws, torque Stability & Safety || Any battery safety tips for the GEOMETRICAL Remote? || <p>Use <strong>CR2016</strong> only. Keep coin cells away from children and pets.</p> || battery, safety Mounting & Accessories || What is the 1/4‑20 mount on the Pocket Tripod® PROv2 for? || <p>To attach mini tripods, arms, clamps, or stands.</p> || mount Mounting & Accessories || Can I mount a mic or light while the Pocket Tripod® PROv2 sits flat? || <p>If the bottom insert is used, it can’t sit flat. Use a <em>second</em> Pocket Tripod on the phone’s top edge for the accessory.</p> || mic, light Mounting & Accessories || Is the Pocket Tripod® PROv2 insert metal? || <p>Yes, for durability.</p> || insert Mounting & Accessories || Can I replace the 1/4‑20 insert on the Pocket Tripod® PROv2? || <p>Not user-serviceable; contact support if damaged.</p> || insert, repair Mounting & Accessories || Does the Pocket Tripod® PROv2 support Arca or cold‑shoe directly? || <p>No—use an adapter.</p> || arca, cold shoe Mounting & Accessories || Can I clamp the Pocket Tripod® PROv2 to a table? || <p>Yes, with a separate clamp using the <strong>1/4‑20</strong> insert.</p> || clamp Mounting & Accessories || Which remote pairs best with the Pocket Tripod® PROv2? || <p>The <strong>GEOMETRICAL Bluetooth Shutter Remote</strong>—small, simple, includes a spare battery.</p> || remote Mounting & Accessories || Will the GEOMETRICAL Remote trigger third‑party camera apps? || <p>Yes, if the app maps <strong>Volume Up</strong> to shutter; otherwise it mirrors the app’s setting.</p> || apps Mounting & Accessories || Can the GEOMETRICAL Remote work from my pocket? || <p>Yes within range; keep the camera open for best reliability.</p> || pocket Mounting & Accessories || Can I attach the GEOMETRICAL Remote to a keychain? || <p>Yes—the body includes a keychain loop.</p> || keychain Tips & Use Cases || Macro/product shots with the Pocket Tripod® PROv2 — tips || <p>Get close, use independent-legs for a wider stance, and mark your favorite angle.</p> || macro Tips & Use Cases || Time‑lapse/night shots with the Pocket Tripod® PROv2 — tips || <p>Center the mass, block wind, and use a <strong>2–10 s</strong> timer or the Remote.</p> || night, timelapse Tips & Use Cases || Group photos with the Pocket Tripod® PROv2 — tips || <p>Set eye-level, use timer or the Remote, and confirm balance before stepping away.</p> || group Tips & Use Cases || Video calls/streaming with the Pocket Tripod® PROv2 — tips || <p>Aim for eye level and a repeatable angle mark.</p> || streaming Tips & Use Cases || Scanning documents with the Pocket Tripod® PROv2 — tips || <p>Use landscape at a moderate angle; square the page; balance matters.</p> || documents Tips & Use Cases || Overhead shots with the Pocket Tripod® PROv2 — how || <p>Mount to a boom/arm via <strong>1/4‑20</strong>, keep mass centered, and check balance.</p> || overhead Tips & Use Cases || Low‑angle action shots with the Pocket Tripod® PROv2 — tips || <p>Use a wide stance and repeatable angle marks; trigger with the Remote.</p> || action Tips & Use Cases || Travel/airport with the Pocket Tripod® PROv2 — notes || <p>Mostly polymer/carbon fiber; customers report routine screening. Follow agent instructions.</p> || travel Tips & Use Cases || Quick content on the go with Pocket Tripod® PROv2 + Remote — how || <p>Keep the Remote paired; unfold, set your mark, click—no need to touch the phone.</p> || quick, remote Tips & Use Cases || Best way to reduce shake without a remote || <p>Use a <strong>2–10 s</strong> self‑timer and keep mass centered.</p> || shake Care & Maintenance || How do I clean the Pocket Tripod® PROv2? || <p>Keep grit out of rails; wipe dry or slightly damp. Avoid solvents and heat.</p> || clean Care & Maintenance || What if the Pocket Tripod® PROv2 gets salty or sandy? || <p>Soak parts in fresh water ~5 min, then dry fully.</p> || salt, sand Care & Maintenance || What temperatures are OK for the Pocket Tripod® PROv2? || <p>Typical use range <strong>−10 °C to 30 °C (14–86 °F)</strong>. Store flat.</p> || temperature Care & Maintenance || How durable is the Pocket Tripod® PROv2? || <p>Lab tests: ~<strong>1000</strong> transform + ~<strong>1000</strong> tilt cycles with no cracks/slop; light wear may appear around ~<strong>1300</strong> cycles.</p> || durability Care & Maintenance || Can I buy spare parts for the Pocket Tripod® PROv2? || <p>Yes—replace just the <strong>Adapter pair</strong> (sizes <strong>6.0–12.5 mm</strong>, 0.5 mm steps).</p> || spares Care & Maintenance || Should I lubricate the Pocket Tripod® PROv2? || <p>No. Keep it clean and dry.</p> || lube Care & Maintenance || The Pocket Tripod® PROv2 rails feel gritty—what now? || <p>Rinse out debris, dry fully, and cycle the joints.</p> || grit Care & Maintenance || I lost my Fit Card for the Pocket Tripod® PROv2—can I get another? || <p>Measure with calipers or email support for help.</p> || fit card Care & Maintenance || How should I store the GEOMETRICAL Remote? || <p>Keep it dry and switch <strong>OFF</strong> after use to save battery.</p> || store Care & Maintenance || What battery does the GEOMETRICAL Remote use? || <p><strong>CR2016</strong> 3.0 V coin cell; one installed + one spare in the box.</p> || battery Troubleshooting || The Pocket Tripod® PROv2 angle drifts. || <p>Check device mass limits, confirm <strong>PRO orientation</strong>, and rebalance so mass sits inside the footprint. Contact support if it persists.</p> || drift Troubleshooting || My phone wobbles in the Pocket Tripod® PROv2. || <p>Go <strong>−0.5 mm</strong> in Adapter size for a tighter fit.</p> || wobble Troubleshooting || Insertion feels too tight in the Pocket Tripod® PROv2. || <p>Guide the case lip in first; if still tight, go <strong>+0.5 mm</strong>.</p> || tight Troubleshooting || An Adapter cracked on my Pocket Tripod® PROv2. || <p>We’ll replace it. Cracks usually signal an <strong>undersized Adapter</strong> (especially if both sides show cracks). Move <strong>up +0.5 mm</strong> (e.g., <strong>11.0 → 11.5 mm</strong>) to reduce stress.</p> || adapter cracked warranty replacement size up || adapter Troubleshooting || The base cracked or a part popped out on my Pocket Tripod® PROv2. || <p>Email a photo for a replacement. Re‑assembly help: <a href="https://youtu.be/Vi_0DLkoaeI" target="_blank" rel="noopener">video</a>.</p> || base Troubleshooting || The Pocket Tripod® PROv2 legs don’t fold flat. || <p>Clean rails; remove grit and try again.</p> || legs Troubleshooting || The Pocket Tripod® PROv2 keeps tipping. || <p>Re‑balance so mass sits inside the footprint; widen stance.</p> || tipping Troubleshooting || The GEOMETRICAL Remote won’t pair or doesn’t show. || <p>Toggle the remote <strong>OFF/ON</strong> and your phone’s Bluetooth <strong>OFF/ON</strong>. If paired before, <strong>Forget</strong> it and re‑pair. Replace the coin cell if the LED is dim.</p> || pair Troubleshooting || The GEOMETRICAL Remote pairs but doesn’t trigger the shutter. || <p>Open the stock Camera app. If a third‑party app maps volume to zoom/exposure, change to <strong>Shutter</strong>.</p> || shutter Troubleshooting || The GEOMETRICAL Remote range is short or unreliable. || <p>Move closer, remove obstacles, keep phone/remote on the same side of your body, or replace the battery.</p> || range Orders & Shipping || Where do GEOMETRICAL orders ship from? || <p>Regional hubs: USA (NC), Canada (BC & ON), Netherlands, UK, Australia, China (Guangdong), and Japan (partner).</p> || hubs Orders & Shipping || How fast is order processing? || <p>Orders typically ship within <strong>~12 business hours</strong> (Mon–Sat, 10:00–18:00).</p> || processing Orders & Shipping || How long is delivery in the U.S.? || <p>Usually <strong>3–4 days</strong>, depending on carrier and location.</p> || delivery Orders & Shipping || How long is international delivery? || <p>Usually <strong>4–10 days</strong>, depending on region.</p> || international Orders & Shipping || How much is shipping? || <p>Rates and promos vary by region and time; see checkout for current pricing.</p> || rates Orders & Shipping || Will I pay import taxes or VAT? || <p>Many destinations ship <strong>DDP</strong>. If your region requires <strong>DDU</strong>, duties/VAT may be collected by the carrier.</p> || vat Orders & Shipping || Can I change my address after ordering? || <p>Contact us right away with your order number. Changes may not be possible after carrier handoff.</p> || address Orders & Shipping || How do I track my order? || <p>A tracking link is emailed after fulfillment.</p> || tracking Orders & Shipping || My tracking shows delivered but I don’t have it—what do I do? || <p>Check with neighbors and your local carrier, then email us with your order number.</p> || missing Orders & Shipping || Do you ship to APO/FPO? || <p>Email support with your address to confirm options for your region.</p> || apo Warranty & Policies || What is GEOMETRICAL’s return policy? || <p>You have <strong>90 days</strong> from delivery to start a return for items bought from our store. U.S. returns usually get a prepaid label; international customers may pay return postage. <a href="https://geometrical-inc.com/policies/refund-policy" target="_blank" rel="noopener">Refund Policy</a></p> || returns Warranty & Policies || How do I start a return? || <p>Reply to your order email or contact <a href="mailto:hello@geometrical-inc.com">hello@geometrical-inc.com</a> with your order number and reason.</p> || returns, start Warranty & Policies || What does the Pocket Tripod® PROv2 warranty cover? || <p>Manufacturing defects and specific wear items. Email <a href="mailto:hello@geometrical-inc.com">hello@geometrical-inc.com</a> with photos/video and your shipping address.</p> || warranty, tripod Warranty & Policies || What does the GEOMETRICAL Bluetooth Shutter Remote warranty cover? || <p><strong>1‑year</strong> limited warranty against manufacturing defects. Email <a href="mailto:hello@geometrical-inc.com">hello@geometrical-inc.com</a> with a short photo/video.</p> || warranty, remote Warranty & Policies || How are replacements handled? || <p>U.S.: we usually send a free replacement and may provide a return label. International: we usually send a free replacement without requiring a return.</p> || replacements Warranty & Policies || What is the Right‑Size Guarantee for Pocket Tripod® PROv2 Adapters? || <p>If your size isn’t in the kit, request the correct size here: <a href="https://geometrical-inc.com/pages/right-size-guarantee" target="_blank" rel="noopener">Right‑Size Guarantee</a>.</p> || right-size Warranty & Policies || Is warranty valid if I buy from an unauthorized seller? || <p>Warranty applies to <strong>authentic</strong> products bought from GEOMETRICAL or authorized sellers.</p> || authenticity Warranty & Policies || How do I contact support for the fastest help? || <p>Email <a href="mailto:hello@geometrical-inc.com">hello@geometrical-inc.com</a> with phone model, case brand/model, measured thickness (Fit Card), photos/video, order number (if available), and country.</p> || support Warranty & Policies || How do I avoid counterfeits? || <p>Buy from <a href="https://geometrical-inc.com" target="_blank" rel="noopener">geometrical‑inc.com</a> or authorized sellers. Look for clean motion, correct tolerances, and proper packaging (Transparency QR).</p> || counterfeit Warranty & Policies || Are there patents or trademarks? || <p>Yes—design patents include <strong>US 9,022,341 B2</strong>, <strong>GB 2522300 B</strong>, <strong>CN 104584704 B</strong>; trademarks: <strong>Pocket Tripod®</strong> and <strong>GEOMETRICAL®</strong>.</p> || patents Materials & Sustainability || What’s GEOMETRICAL doing for sustainability? || <p>Climate action via <strong>ClimatePartner ID ZN2TM1</strong>; paper box + EVA foam packaging (recycle paper locally); and modular <strong>Adapter</strong> sizing so you can swap sizes as your phone/case changes.</p> || sustainability climatepartner packaging modular adapters Materials & Sustainability || Any regulatory notes? || <p>RoHS/REACH: formal registrations not completed; product does <strong>not</strong> contain hazardous materials such as lead or mercury. CE/UKCA: not required for this passive mechanical accessory.</p> || rohs reach ce ukca compliance safety Counterfeits & Buying Safely || How do I avoid knockoffs? || <p>Buy from <strong>geometrical-inc.com</strong> or authorized sellers. Red flags include poor tolerances (mushy or imprecise angle feel), rough hinges, weaker plastics, low-grade inserts that strip easily, or packaging with spelling/printing errors.</p> || counterfeit fake knockoff authenticity poor tolerances packaging Counterfeits & Buying Safely || How can I verify authenticity? || <p>Scan the <strong>Transparency</strong> QR code on the back of the box. If unsure, email photos to <a href="mailto:hello@geometrical-inc.com">hello@geometrical-inc.com</a> and we’ll confirm.</p> || transparency qr verify authenticity email Counterfeits & Buying Safely || Is the warranty valid if I buy from an unauthorized seller? || <p>Warranty applies to authentic products purchased from GEOMETRICAL or authorized sellers. Purchases from unauthorized sources may not be eligible.</p> || unauthorized seller warranty eligibility authentic Patents & Authenticity || Is Pocket Tripod® PROv2 patented? || <p>Yes. Granted patents include: <strong>US 9,022,341 B2</strong>, <strong>GB 2522300 B</strong>, and <strong>CN 104584704 B</strong>.</p> || patent us9022341b2 gb2522300b cn104584704b protection Patents & Authenticity || Trademarks || <p>Pocket Tripod® and GEOMETRICAL™ are trademarks of GEOMETRICAL.</p> || trademarks pocket tripod geometrical brand History & Kickstarter || Where did Pocket Tripod come from? || <p>Pocket Tripod is GEOMETRICAL’s original, patented design. It began as a credit-card-size, angle-adjustable stand and evolved across four generations into today’s PROv2.</p> || history origin design evolution generations History & Kickstarter || What’s the short version of the launch history? || <p><strong>Gen 1</strong> — Kickstarter (Pocket Tripod).<br><strong>Gen 2</strong> — Kickstarter (Pocket Tripod “Universal”).<br><strong>Gen 3</strong> — Pocket Tripod PRO (Universal Kit), launched on our website (no Kickstarter).<br><strong>Gen 4</strong> — Pocket Tripod PROv2 (Universal Kit), launched on Kickstarter; rewards have shipped. Also launched in Japan (Makuake) with partners.</p> || kickstarter gen1 gen2 gen3 gen4 makuake timeline
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