Welcome, backers. You're in the right place.

The BackerKit reward survey closed on August 22, 2026, so there is no longer a survey link to find or to re-send. Send one email to hello@geometrical-inc.com with the subject line Kickstarter reward and include:

• the name on your Kickstarter account;
• the email address you used on Kickstarter, plus a working email if that one is an Apple “Hide My Email” address;
• your backer number if you have it (it is in your Kickstarter pledge confirmation; optional);
• your shipping address and the color you would like.

We look up your pledge and reply with store credit for the value of your reward. You place the order here like any customer, choosing your color and fit, and it ships like any other order: from North Carolina for North America, direct from the factory for everywhere else.

Rewards shipped only to backers who completed the BackerKit survey we sent in December 2024. The survey built into Kickstarter turned out to be too limited: it could not take address changes, add-ons or a switch to the April colors, so we moved everyone to BackerKit, and only those answers were used to ship. About 600 backers never saw that survey, most often because their Kickstarter account used a private Apple relay email that our messages could not reach. Nothing is lost: your pledge is on file, and the email above is all it takes.

Yes, and it is the single most common reason a reward did not ship. Private relay addresses did not pass our survey emails through, so those backers never saw the BackerKit survey and we had no working address for them. The fix is one email: write to hello@geometrical-inc.com from a regular address with your Kickstarter name, and we sort it out from there.

Both mean the same thing now: the BackerKit survey closed on August 22, 2026 and is no longer the way we resolve rewards. Email hello@geometrical-inc.com with your Kickstarter name and we take it from there.

Add-ons were charged separately through the survey, and a few of those payments did not go through, so the tripod shipped and the add-on waited. Email us and we check your pledge; if an add-on is still outstanding we tell you exactly what is open and how to settle it, or fold it into your store credit.

If your reward has not shipped, email us your new address and it ships there. If it shipped to the old address and never reached you, see the tracking answer above: we re-ship.

Yes, if your reward has not shipped: tell us the color you want in your email. With store credit you choose color and fit on the product page yourself. If your tripod has already arrived and your phone needs an adapter size you do not have, the Right-Size Guarantee sends it free; the Slim Fit kit now covers thin phones and foldables down to 5.5 mm.

We would much rather get you the tripod you backed. If you have waited long enough and would prefer your pledge refunded instead, say so in your email and we will arrange it.

Email. Kickstarter messages are read too, but email carries the details we need to act in one reply, and it is where the store credit arrives. Replies come from hello@geometrical-inc.com within 12 business hours; if you do not see one, check your spam folder.

Email us with your Kickstarter name or backer number and we check the tracking. The usual causes: the parcel was returned because the address could not be delivered, a split order was marked shipped by mistake, or the tracking page went blank (USPS tracking disappears about six months after delivery). If it did not reach you, we re-ship at no cost, from North Carolina for North America and direct from the factory for everywhere else.

A few early international parcels were handed to a last-mile carrier that returned them, and a handful of addresses bounced. Reply to the tracking email you received, or write to hello@geometrical-inc.com with your current address, and we create a new shipment at no cost to you.

Some countries require a personal ID number before a parcel can clear customs: Mexico’s RFC, Brazil’s CPF, South Korea’s PCCC and a few others. If you received an email asking for one, reply with the number; the carrier cannot release the parcel without it. Not sure what your country needs? Ask us in the same email.

Kickstarter did not collect US sales tax, so the survey did it where we are obliged to: CA, FL, GA, HI, IA, IL, MD, NC, NJ, NV, NY, OH, TX and UT, usually a couple of dollars. International rewards carried the shipping fee from your pledge tier. During the Canada Post strike in December 2024 we offered Canadians an optional paid UPS upgrade from North Carolina; anyone who waited was shipped at no extra cost once Canada Post resumed.

Yes. Every Pocket Tripod PROv2, reward or retail, carries the same limited lifetime warranty against defects or wear from normal use, and the shutter remote a 1-year limited warranty. Email a photo and a line about what happened to hello@geometrical-inc.com and we repair or replace it. Adapters in a size you need are covered by the Right-Size Guarantee; for other lost parts, tell us what is missing and we will tell you the options.

The door is deliberately snug so it cannot slide open in a pocket or on a keyring; a fingernail at the seam opens it. If yours has come off or gone missing, email hello@geometrical-inc.com and we fix or replace the remote under its warranty.

The first printed manuals went to press before the threaded insert was final, so the anatomy page does not show it; the step-by-step pages are otherwise current. If the tripod itself has no brass insert in the base, you received an older unit by mistake. Email hello@geometrical-inc.com with a photo and we send a PROv2.

Six colors added during the campaign as a second reward tier: Blood Red, Oyster Grey, Sage Green, Alien Blue, Lava Orange and Summit Yellow. The five classic colors (Matte Black, Panda White, Jasper Green, Thunder Pink and Magma Red) shipped from December 2024; the April colors needed their own production run, which finished later than planned, and they shipped in late May and June 2025. All eleven colors are now in stock on the product page.

The campaign closed on November 29, 2024, late pledges have ended and the campaign shop at geometrical.shop has been retired. The PROv2 is sold here in all eleven colors and two fits, shipping from North Carolina or direct from the factory, and on Amazon in the US, UK, Canada and Australia. Our holiday sales come closest to the Kickstarter pricing; sign up for sale alerts on the product page.

Both have been retired now that fulfilment is complete, and every old link points to the Kickstarter 2024 page. That page and the Kickstarter answers on our support page carry the same answers and are the current source of truth. Orders placed on the old shop are still on file: email hello@geometrical-inc.com with the order number, which starts with #GEO.

Funded in under an hour on October 29, 2024 and closed on November 29, 2024 with 11,956 backers. 11,238 reward shipments had gone out by November 2025; the remaining ones are waiting on backers we could not reach, which is what the first answer here is for.